Introduction

Thema Home Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients, families, and website visitors. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request services, or communicate with us.

Because we provide home care services, we take privacy and confidentiality seriously and strive to maintain appropriate safeguards for all personal information.

SMS Privacy Policy

Use of Information

Purpose

We use your information to send appointment reminders, service updates, caregiver communication, and respond to inquiries through SMS messaging. This may involve sharing your information with platform providers, phone companies, and vendors who assist in message delivery.

Protection of Information

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through our SMS program.

Disclosure

We may disclose your information if required by law, regulation, or governmental request, to avoid liability, or to protect our rights, patients, caregivers, and property.

Choices and Controls

Consent

Consent to receive automated text messages from Thema Home Care is not required as a condition of receiving services.

Opt-Out

You can opt out of receiving text messages at any time by replying with any of the following:

STOP
END
CANCEL
UNSUBSCRIBE
QUIT

After opting out, you will no longer receive SMS messages from us.

Your Responsibilities

Accurate Information

You agree to provide accurate, truthful, and complete information when communicating with us.

Consequences

If we believe the information provided is inaccurate, misleading, or used for improper purposes, we reserve the right to deny access to our messaging program and take appropriate action.

SMS Data Privacy Statement

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information may be shared with subcontractors who assist with operational support services such as customer service or messaging platforms.